HOST / SPEAKER
Dr. Prisha Patel
AIMS
To provide clinicians with the skills and confidence to deliver ethical, patient‑centred consultations that build trust, improve patient experience, and support treatment acceptance.
OBJECTIVES
- Understand the key information and records that should be collected during a dental consultation.
- Explore how to create an excellent and ethical clinical experience for patients from the first appointment.
- Understand the psychological and emotional intelligence aspects of consultations when meeting new patients.
- Learn how to build trust, rapport, and confidence with patients through effective communication.
- Understand how to position yourself as an ethical and honest clinician whilst discussing treatment options.
- Explore the business aspects of dental consultations and their role within practice growth.
- Understand which key performance indicators (KPIs) should be measured and monitored to continually improve consultation outcomes.
